| Hotel trade 酒店贸易课程
- orientated on curriculum of hotel trade specialist 酒店贸易专业课程
1) working area 工作领域
Hotel trade specialists plan and organise essential work flow in hotel. They are working in following working areas, in particular:
- reception
- advertisement and sales promotion
- economical area
熟悉酒店工作流程，在酒店内侧重以下方面实习：接待、广告促销和成本管理。
2) vocational skills 职业技能
- welcome and advise of guests公关礼仪
- communication with guests沟通技巧
- calculate and create offers 价单的计算生成
- make invoices 填写发票
- lead the till 资金管理
- develop and implement marketing strategies 策划与执行市场策略
- control results of marketing measures 市场度量控制
- control of guest rooms and arrange these 客房安排与管理
- create a staff plan of action员工行为规划
- serve of dishes and drinks 餐饮服务
3) contents 内容
- contact with guests, consultation and sale 与客人联络、咨询和销售技巧
- plan of working flow 工作流程设计
- work in kitchen and service sector 在厨房和服务区工作注意事项
- bureau organisation and –communication 与政府相关机构沟通方法
- enterprise resource planning 企业资源规划
- advertisement and sales promotion 广告促销
- economical service 成本节约型服务
- human resources 人力资源
- commercial control 商务监管
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